Nintendo customer service not sure when Super Mario Bros. 3 will be out on the NA Virtual Console

Posted under 3DS eShop, News, Wii U eShop
January 26, 2014 by (@NE_Brian)
super_mario_bros_3

Although it should hardly come as a surprise, Nintendo customer service has no clue as to when Super Mario Bros. 3 will be launching on the North American Virtual Console.

Super Mario Bros. 3 landed in Europe right before the end of 2013 – for both Wii U and 3DS. Meanwhile, there hasn’t been any news about a stateside release aside from the fact that the game is coming… eventually.

Reader Andy decided to email Nintendo customer service in hopes of obtaining an update. Not much was revealed, but you can find the full response below.


Hello,

Thanks for contacting us. I was sorry to learn that the Virtual Console feature of the Nintendo eShop was frustrating you. Your feedback is very important to us, even when it isn’t necessarily positive, so I want you to know I’ve documented your email and am forwarding it to the department which oversees the Nintendo eShop.

Regarding your request for information, I can confirm that every week we plan to release new digital titles to the Nintendo eShop. In some cases, they will be all Virtual Console titles, in other cases they will be original games, but for most weeks the releases will be a mix of the two. Beyond this, I’m sorry to say we don’t have information which tells us how decisions are made regarding Virtual Console titles. This means we’re unable to determine why Super Mario Bros. 3 hasn’t been released or given a release date, and we apologize for any inconvenience this causes. I can certainly understand your enthusiasm for this game as many of us (myself included!) would like to download this game as well!

I can only recommend keeping an eye on our website (www.nintendo.com) for announcements about new Nintendo eShop releases and for any updates regarding Super Mario Bros. 3.



  • I am Error.

    I love Nintendo but NOA just feels like the American mouthpiece for the Japanese HQ. I’d be surprised if they could do ANYTHING in response to customer suggestions, even if that suggestion is releasing a VC console title promised by the end of last year in a Nintendo Direct.

  • ronin4life

    My guess: Nintendo Direct will happen soon and SML3 Will be added after it.

    And perhaps those indies have something to show on this ND as well: My craziest theory is an announcement of wholly unified accounts complete with crossbuy.

    • TalesOfBS

      “My craziest theory is an announcement of wholly unified accounts complete with crossbuy.”

      Haha no way. They are complete stubborns.

      • I am Error.

        “please understand…”

        (provides no facts or explanations to understand)

        • Blake Good

          Iwata sucks!

    • I am Error.

      I love your theory and have been hoping Nintendo would debut crossbuy with a title this big… but since they didn’t add crossbuy in any other country first (and it would be Japan… that’s their favorite child) I’m not expecting it. Doh!

      But yes, crossbuy would make a great ‘new business model’ idea if by ‘new business model’ it would mean ‘finally taking the overwhelming requests of your fanbase into account’ =)

  • SayHeyJayHey

    Its frustrating but that being said, is is that hard to flip to Wii mode and play it? I mean, yeah, you don’t get to use the GamePad, but, it’s gonna play the same when it hits Wii U VC… I want it just as bad as everyone, but it’s not that much of a pain to flip to Wii mode to play it. And when Retron 5 comes out, who cares, will just play the actual NES cartridge via beauitful HDMI :-D

    • I am Error.

      For me it has more to do with an eShop listing that has been up for almost half a year (it still shows in Mario search results or categories) and the promise of a 2013 release. With consumer confidence running low these days a VC title that every other country seems to have shouldn’t be a rough delivery.

  • SquareSide

    NoA is not even doing the bare minimum to its customers…

  • SecretX

    lol oh well i can wait :P

  • Blake Good

    And NOA wonders why they’re doing so terrible right now!

  • Nintendo Fan 4 Lif3

    Come on! I’ve never played this and now I have to wait longer? Bogus! Bring it next week Nintendo! Please!

  • Blake Good

    Checks the week of January 2nd for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of January 9th for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of January 16th for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of January 23rd for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of January 30th for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of February 6th for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of February 13th for SMB3…ERROR: FILE NOT FOUND!

    WTF, NINTENDO! This is getting so GODDAMN RIDICULOUS!

  • Guest

    Checks the week of January 2nd for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of January 9th for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of January 16th for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of January 23rd for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of January 30th for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of February 6th for SMB3…ERROR: FILE NOT FOUND!
    Checks the week of February 13th for SMB3…ERROR: FILE NOT FOUND!

    WTF, NINTENDO! This is getting so GODDAMN RIDICULOUS!

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