Nintendo issues another response to online services outage, explains what led to initial downtime
Posted on December 28, 2013 by Brian(@NE_Brian) in 3DS eShop, News, Wii U eShop
Nintendo has issued yet another response to the situation surrounding its online services outage.
In the note, the company explained that the initial issues came about due to an influx of new accounts being created and accessing the eShop, as well as existing 3DS account information being moved to new Nintendo Network accounts. Nintendo also said that additional maintenance may be needed in the future.
You can find Nintendo’s full message after the break.
Thank you very much for your patience while we perform maintenance on the Nintendo eShop and Nintendo Network. We sincerely appreciate your ongoing support. We wanted to share some details on what is causing this downtime, and update you on the current outage in service.
The initial outage was primarily caused by a one-time surge in demand over the recent holidays, compounded by the following:
1) An influx of new Nintendo Network accounts being created and accessing the Nintendo eShop.
2) Existing Nintendo 3DS account information being moved to new Nintendo Network accounts.We are continuing to adjust our network to meet the needs of all our services and applications. To ensure our global audience has an expected level of consistency in service, we took the Nintendo eShop on Nintendo 3DS offline. We expect to have it back online no later than 4 a.m. ET on Dec. 29, but may have to perform more maintenance in the future.
We truly apologize for the inconsistencies in our online services. We are working hard around the clock to fully restore these functions, and will continue to keep you updated on our progress.
