Reggie talks Wii U’s day-one update, harsh reviews, Miiverse launch issues, more

Posted under News, Podcast Stories, Wii U
December 4, 2012 by (@NE_Brian)

Nintendo of America president Reggie Fils-Aime has opened up on a few different Wii U topics. He addressed the console’s day-one update – which won’t be built-in for awhile – some of the harsh reviews the console received, Miiverse’s launch issues, the company’s learning curve with online, and Nintendo TVii.

All of Reggie’s comments are posted below.

Reggie on Wii U’s day-one update…

“Nintendo developers want to make sure that the very best product is available to consumers. That creates a dynamic where our developers are working on elements until the very last point possible. That’s why the system update was required on Day One – and this is quite similar to what’s happened with other consumer electronic products.”

Reggie on some of the harsh Wii U reviews…

“Reviews of a system or review of a game really come down to the quality and capability of the reviewer. There has been a range of comments and commentary. But when I go on Miiverse and see how consumers are reacting to games like ZombiU or … Call of Duty, that tells me we’re doing something very, very positive. Similarly, when I go on other consumer social networks and see other consumer reaction that is positive, I know we’ve done well.”

Reggie on Miiverse launch issues…

“Without getting into a lot of technical details, the Miiverse [problem] was not purely driven by capacity. That gives us confidence that come Christmas morning, those servers will not be challenged in the same way. Come Christmas morning, the Wii U will be available globally. We know there will be a lot of consumers utilizing their Wii U for the very first time. So we’re working very hard to make sure the initial customer experience is a good one.”

Reggie on how Nintendo’s online ambitions have a learning curve…

“Every time we launch a new system, there are significant challenges. There’s everything from supply to making sure the new offering meet our expectations. In the digital, connected services area, much of what we’re doing is groundbreaking, so we are having to learn as we go to make sure the consumer has the very best experience possible.”

Reggie on Nintendo TVii and reconfirming that it will be out this month…

“On launch day for us, Nintendo TVii wasn’t at a point where we wanted it to be. It was not the compelling innovative product we wanted it to be and we needed it to be.”

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