Nintendo says “manufacturing variation” resulted in Joy-Con connectivity issues, now fixed at factories
Nintendo has provided Kotaku with an updated statement about the situation surrounding Joy-Con connectivity issues on Switch.
According to the company, the issues stemmed from a “manufacturing variation”, which caused “wireless interference with a small number of the left Joy-Con.” Nintendo has already addressed things “at the factory level” and says it won’t be a problem moving forward.
Nintendo’s full statement reads:
“There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.
We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.
There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit http://support.nintendo.com.”