Nintendo offers up expanded statement on Switch issues, says problems “being handled promptly”
TIME has received an expanded statement regarding issues some owners are said to have been experiencing with Switch. For the most part, it outlines what we’ve heard previously.
The big takeaway: Nintendo says that Switch isn’t facing “widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection.”
The statement in full reads:
“At Nintendo, we take great pride in creating quality products and we want our consumers to have a positive experience. It is common with any new innovative consumer technology for consumers to have questions, and Nintendo Switch is no exception. There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection. To best support our customers, we continuously update the online consumer support site and provide real-time answers to the questions we are receiving. We want our consumers to get up and running quickly to have fun with Nintendo Switch, and if anything falls short of this goal we encourage them to contact Nintendo’s Consumer Service team. For help with any hardware or software questions, please visit: http://support.nintendo.com”
