Despite customer experiences, Nintendo still insists they will not replaced lost or stolen digital games
We’ve heard stories of folks getting their 3DSes stolen, calling Nintendo, and getting their systems and games replaced for free. This is a policy that, for Nintendo, is definitely overly-generous as far as replacing the system is concerned, but how about replacing the games? Should Nintendo enact a policy that lets you log into some account and re-download games on a new system if your old one was stolen? I’d say so, but Nintendo seems to think otherwise. A customer service representative for them has said (like we’ve heard in the past) that it is not their policy to replace lost or stolen physical OR virtual games.
Which makes sense as far as physical items go, but since virtual items are priced exactly the same as their physical counterparts… shouldn’t there be some benefit since we can no longer lend the game to a friend or hold a physical box!? I guess one could argue that having the game constantly installed on a system is one benefit, but it sure would be nice to be able to re-download lost games via an online account…
