Nintendo: Joy-Con replacement / repair requests "not significant", consistent with its other hardware launches - Nintendo Everything

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Nintendo: Joy-Con replacement / repair requests “not significant”, consistent with its other hardware launches

Posted on March 10, 2017 by (@NE_Brian) in News, Switch

One of the early problems some users have reported experiencing with Switch concerns the Joy-Con disconnecting during play. We’ve gone over that enough times, so we don’t need to touch on explaining it further. However, Nintendo did provide a new statement to TIME about the situation.

“The number [of Joy-Con replacement or repair requests received] is not significant, and is consistent with what weโ€™ve seen for any new hardware we have launched,” a representative said.

We heard from Nintendo of America president Reggie Fils-Aime earlier today that the company is looking into potential issues, and wants to hear from consumers via its support line if they experience anything. The same goes for the dock scratching Switch’s screen.



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  • speedyclax

    Incoming rage…

  • NintendoPSXTheSecond

    Hmm, kind of a shame for those who did manage to get the few defective units but It is understandable not to allocate that much money to the few over the many. Though I do hope Nintendo does consider doing some form of repair or permanent fix whether in the form of a controller patch or being able to exchange a Joycon at a local store for a new one.

    • Everybody deserve be happy ๐Ÿ™‚

  • @AT-AT

    I actually have a joycon repair issue that they are resolving now. It’s an unresponsive B button that I didn’t notice all week because Bomberman doesn’t use B much and I’ve been using the pro controller mostly.
    As usual, Nintendo’s been great with the service so far. I’m bummed that I’m switchless already, but they are taking care of me and I hope to be back online in a few days.

  • lightdasher

    So it’s more of a “isolated incidencts are just being more loud” ?

    • amak11

      Yup, like most of us have been saying and no one has been listening

    • TanukiTrooper

      I think it’s also due to rabid fanboys making defect videos go viral. On Facebook I have noticed when Nintendo posts something positive about the Switch or Zelda they will have a comment from someone with a PS4 based banner posting a youtube video of broken Switchs.

  • TheJuiciest

    I mean yeah. That’s typically what early adopters go through for many products. Most seem fine though and you can call them up and get it fixed from what I hear.

  • ChaosNocturne

    i havent had any problems with the switch in any way and nobody i know has had such problems either

  • awng781

    The rising use of the internet to voice our frustrations has distorted just how uncommon many of these issues actually are.

    • Linkavitch Chomofsky

      Agreed. Mine is perfect.

    • Vive

      exactly you can take 50 defective switch and make a video like the one Crowbcat did. 50 units are nothing really.

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    • Thomas_NE

      Or, while it’s annoying, it’s not bad enough for people to request repairs. I’m annoyed by the short distance the controllers have to be away from the Switch, but I’m way too busy with Zelda to want to send in my joycons.

  • Jacob Groves

    Some people possibly just troublemaker to Nintendo by scratching it or soft break Joy Con. Lol

    My Switch is wonderful. Nooooooooooooooooooooo issues here. Everything firework smooth hehehehehehe. ๐Ÿ™‚ ๐Ÿ™‚ ๐Ÿ™‚

    ps4 AND xb1 CAME with bricks too not just Switch. Hehehehehehehehehe

    It’s cos random issues for some people. Hehehehehehehe ๐Ÿ˜€

    My last bricked console is Xbox 360 with laser problem for disc tray and other is red ring death in 2007 / 2009. Hehehehehehehehehehehehehehehehehehehe

    • Your logic Nintendo is perfect, so why my friend have issue with the left joycon?

      • Jacob Groves

        Sent back to Nintendo so they will repair it. Simply and patience. It is random happened to some people naturally. ๐Ÿ™‚ ๐Ÿ™‚ ๐Ÿ™‚

        Just like XB1 and PS4 had some bricks to some people. It happened every generations hits on someone for meets it’s famous random of bricks.

        For me I am glad I don’t any issued with Switch.

        • JasonBall

          Hey, you’re actually sending it back to fix the joycon desync? Can you tell me how that works, do you have to pay, and what’s the wait?

          • Jacob Groves

            No I just told to Khannnnn for explain to his friend so his friend can do it since his friend got bricked joy-con.

            I don’t have any issue with my Switch. ๐Ÿ™‚

        • I told her already I don’t know if she did or not, the last time I got a problem was Zelda TP Wii version, I spoke with the general manager and he sent me a new copy.

  • Tlink7

    Gee, vocal minority turns out to be a vocal minority, what a surprise. Hundreds of thousands of Switch consoles were bought, of course there are going to be some faulty units. Probably like 1-5% at most. That said, it really sucks for the few that did get a broken Switch : /
    Just people who hate Nintendo blowing things out of proportion. As per usual.

  • JasonBall

    I absolutely have both these issues, and I’d hate to work around it myself because I’m part of too small a group to be considered worth helping. That just creates animosity.

    • Sorry mate, why you don’t change your Switch to another new?

      • JasonBall

        You think it’d work if I bought a new Switch?

        • Maybe, You could try speak with Nintendo Support – Request to speak with the General Manager by phone, if they won’t give you an answer satisfied you or help you with your issue, change to another in the retail you bought it. Wish good luck! Your hard money wasn’t free so you deserve something working at 100% right?

    • Barely Able

      Definitely have the sync issues. Just tried it out myself. I bet if most people took the joy cons off and tried to play like they were holding a Wii remote and nunchuck from a decent distance, they would have similar issues.

      In fact. A joy con lost sync during the mario kart pax east twitch stream Nintendo just had. I think it comes down to most people not filling out repair requests or people not actually using the single joy con control scheme because few of any games use it right now.

    • R.Z.

      Of the several Nintendo communities I follow, each had several instances of issues with the left Joy Con, and some of the communities are pretty small.

      I think it’s pretty widespread, but maybe people don’t feel like sending the console they just got to tech support and would rather keep playing Zelda.

      • amak11

        Great conspiracy theory, top notch. I have Kool-aid in the back, want some?

  • That’s sad…….

  • ronin4life

    I will just wait here for this to be misreported just like the pixel issue.

    “Nintendo refuses to adress widespread controller issues, tells consumers they are insignificant”.

    • amak11

      Because people havent had issues with them… golly gee, Pessimistic much?

  • Felipe M.

    My Switch works perfectly but there are a few who have issues with theirs.

  • Kenshin0011

    The left joy con issue is very real…doesn’t mean I’m going to go to the trouble of sending in the console or controllers for repair, and I don’t think many others care to do that either unless absolutely necessary. That’s why you don’t have a “significant” amount of repair requests, Nintendo.

    • Sorry mate, why you don’t return? The retail will give you a new one. Just say’

      • Kenshin0011

        Because it’s fairly certain that this is a problem with every left joycon…it only manifests itself in certain, and somewhat common, situations.

        For example: My JoyCons worked just fine when my Switch was in my bedroom. I moved it to the loving room, sat the same distance away…and the left joycon desynch reared it’s ugly head.

        • Really? Weird because mine work everywhere in the house (2 floors) That’s strange but is possible.

          But you already talk with Nintendo Support? What they told you?

        • donut

          ive never had any problems with both of the sets of joycons i have, and ive been playing it in pretty much every kind of configuration (freehand, grip, in the console, etc) so i do think it does vary from person to person.

          i HAVE however had issues with the dock scratching up the screen. which at first i thought was probably my fault for not being gentle enough putting the system into the dock, until i woke up this morning with the biggest scratch on the side of the console.

          • Really? But some people don’t think like you or me.


            Otaku DJK1NG (YouTube)

            The entire undocking and docking scratching has been user fault for using too much force undocking and docking it. Pulling at angle and not up and down.

            Edit: You bought Tempered Glass?

          • donut

            yeah ive been super careful with it lately, pulling it out incredibly slowly without touching any of the sides, but like i said, even since i started doing that, ive somehow ended up with the biggest scratch so far. i dont think it’s user fault at all, i just think some of the docks are defective.

          • I’m so sorry that happened to you. I believe you. Just Nintendo’s fault only, mine have the same issue thankfully I bought Tempered Glass for me and my family. Personally I hate screen protector Lol.

            Just hope the second generation of Switch will fix all this issues, and next time I won’t buy any console from Nintendo day one. I’ll wait.

          • donut

            yeah, ive never bothered with screen protectors for any of my systems, so this is a first for me. tbh though, its not that big of a deal to me, and i’m not sure if its honestly worth sending it in or not (mostly just because i’m worried about losing save data and i dont like the idea of being switchless for more than a day) i definitely think some people blow these issues waaay out of proportion, especially when you compare this to the 360’s rrod issues that never really seemed to get fixed.

          • FutureFox

            The 360 issue was eventually fixed with the Jasper board update; but that was several years into its lifecycle.

          • What I can tell you….I mean kinda annoying scratch screen and more on plastic screen, at least in glass you don’t notice much. Kinda sucks because you cannot returned because is scratch the screen….I feel bad for you, hope the screen protector will hide the scraps, to be honest was your hard working money and Nintendo could deliver a system without having thins flaws. I wish good luck pal! Hope things work out in your favor.

        • Melatelo

          Defitnely not even joycon. I’ve used them in almost every condition you can think of- even going out of my way to try and get the syncing issue, and have had zero problems what so ever.

        • We also have two sets, and I have yet to see this. It could be worthwhile to contact Nintendo about it since it does seem isolated.

        • NintendoPSXTheSecond

          Do not say “every left joycon” as that is highly fallacious.

  • awng781

    Unlike most platforms that typically experience a single hardware defect/issue that is experienced by a notable percentage of users (or in the case of RROD, a huge percentage of users), the Switch is experiencing multiple hardware defects/issues that are all mostly insgnificant (save for the desyncing Joycon L).

    However, because of the sheer number of different types of issues, and because we live in the internet era where small statistically insignificant phenomena can quickly circulate across the world, people are blinded by a false pretense that each of these issues are widespread when they are actually very insignificant (again, save for the desyncing JoyCon L).

    Nintendo needs to realize that these false pretenses actually matter and can influence perception and sales, so they need to try to fix or at least address all/most of these issues ASAP.

    • TanukiTrooper

      Mmm… no the PS4 and XB1 had multiple issues as well. I think the situation isn’t helped because there are problems that are of a more visual nature. Like the screen being broken or scratched up from using the main feature of the console. Where a PS4 that just refused to turn on, or one that was bricked with the first update, or a controller that doesn’t connect to the console, or a PS4 that turns on but lacks any audio/visual feed just doesn’t have the same effect.

      I also have noticed most people making the problems go viral are rabid Sony fanboys who don’t want Nintendo to have any sort of success and will do anything to tarnish their brand name. Some of these guys feel burned because Zelda scored higher than Horizon and are seeking revenge. Hence why there’s so many “frame rate so bad it’s unplayable” comments when it couldn’t be further from the truth. I mean, the game does have dips, but it only takes up about 1-2% of the total gameplay. When the 3DS scratched itself on launch screens, it was mainly shared in Nintendo communities as a warning. But this, this is just disgusting fanboy warfare. Some people just really need to grow up.

  • ben

    The desync happens when you have wifi and other blue tooth tech close to the switch.. it is real but only hardcore multi console gamers usually have those sort of setups. Personally I only have a wii u and a switch in my living room and the wifi is not near the tv. The joy con works from almost 20 feet away and behind my back.. in my brothers house it loses syn at under 2 meters.