Nintendo closes all repair centers in North America “until further notice” due to coronavirus
Posted on March 24, 2020 by Brian(@NE_Brian) in General Nintendo, News
Nintendo has announced that it has shut down all repair centers in North America “until further notice”, which is a result from the coronavirus. The company says the move was done “due to preventive measures put in place for the COVID-19 coronavirus, and in accordance with federal and local guidelines”. There is no word on when repair centers will reopen.
Here’s an FAQ about the situation straight from Nintendo:
When do you expect to be able to resume repair service?
Our repair centers will remain closed until further notice in accordance with federal and local guidelines in place due to the COVID-19 coronavirus.
This page will be updated when repair service resumes.
What if I already sent in my existing repair order?
If your repair order is currently in transit to us, it is possible that it will be returned to you as undeliverable.
If the repair center was able to receive the repair order, it will remain there until repair services resume.
If I have an existing repair order that has not been sent, can I still ship it?
No. If you send in your product for repair at this time, it may be returned to you as undeliverable.
Once repair service resumes, can I still use my existing repair order?
Your repair order will remain on our systems for 180 days. Once repair service resumes, you can still use the same repair order within that time.
What if my product’s warranty expires while repair centers are closed? Will I still be able to set up a repair?
If the warranty for a product expires during the closure period, we will honor the warranty for the amount of time our repair centers are closed.
While repair centers are closed in North America, it seems that the situation isn’t necessarily the same worldwide. In the UK for instance, Nintendo mentions that “there may be delays in responses to messages and processing repairs,” but doesn’t mention anything regarding a full shutdown.