NCC files formal complaint against Nintendo for inability to cancel eShop pre-orders

Earlier in the year, the Norwegian Consumer Council called out Nintendo for its eShop policies. Currently, it’s impossible to cancel pre-orders at any point before launch.

Despite asking Nintendo to change its ways and comply with the rules, the NCC says nothing has happened. A formal complaint is now being filed against Nintendo as well as a few other gaming companies. The company is said to be going against the 2011 Consumer Rights Directive that grants “a higher level of protection for consumers … in their own country or elsewhere in the EU.”

NCC’s Finn Lützow-Holm Myrstad stated that breaching Norwegian and European consumer contracts “shows a lack of clarity”.

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