Nintendo officially repairing Joy-Con for free in the UK, EEA, Switzerland that are out of warranty “until further notice”
Nintendo has updated its support site for Joy-Con that aren’t responding / responding incorrectly, and it states that the company is doing free repairs for controllers that are out of warranty in the UK, EEA, Switzerland “until further notice”.
Many consumers have found that this is something the Big N is already doing. However, it now appears to be an official policy.
Joy-Con drift has been an issue for years. Controllers that have the issue will register input even if the thumbstick isn’t being moved.
Meanwhile, here’s what’s stated on the European support page for Joy-Con repairs:
Until further notice, Nintendo will not charge you in the European Economic Area (EEA), UK and Switzerland for the repair of the responsiveness syndrome irrespective of whether this is caused by a defect or by wear and tear.
Nintendo takes great pride in creating high-quality and durable products and is continuously making improvements to them. Therefore and until further notice, Nintendo offers to consumers who purchased the respective product in the EEA, UK and Switzerland that repairs for responsiveness syndrome relating to control sticks will be conducted at no charge by official Nintendo repair centres. This applies even if the syndrome is caused by wear and tear and even if the 24-month manufacturer’s warranty provided by Nintendo has expired. The manufacturer’s warranty does not affect any statutory rights which you may have under consumer protection legislation as the purchaser of goods. The benefits described here are in addition to those rights.