Cancelled Toys “R” Us amiibo pre-orders involving PayPal or gift cards not automatically reinstated, but can be reordered
Toys “R” Us started sending out emails yesterday about amiibo pre-orders that were accidentally cancelled due to an internal error. You likely received one of two messages. The first one states that your order (or orders) was automatically reinstated. We’re also now aware of a second that informs consumers that their pre-order couldn’t be reinstated, but the items can be re-ordered.
So what’s the difference? Toys “R” Us has explained that those who paid with PayPal or gift cards couldn’t have their orders return automatically. Still, the retailer will soon send out instructions about how they can reorder their item.
The difference is in fact due to the form of payment. If paid through PayPal or gift card it is not possible to automatically reinstate an order. However, as mentioned, all customers will receive communication with instructions on if they need to and how to reorder their item.
