LEGO City: Undercover not accepting set codes?

LEGO City: Undercover lets players enter 7-digit codes from certain LEGO retail sets. Players unlock the feature later in the game – around the 6th or 7th chapter – where a computer/ATM outside of the police station allows for entry.

Apparently the functionality is causing issues from some players. Reader Antonino Valenza tells us that his game isn’t accepting codes that he’s been entering. Has anyone else been experiencing similar problems?