Reggie on Switch – Joy-Con connectivity and dock scratching issues, standalone dock

Yesterday, TIME posted a new interview with Nintendo of America president Reggie Fils-Aime. Reggie was finally asked about two concerns surrounding Switch – issues with the Joy-Con syncing and the dock scratching the screen. Aside from that, he also commented on availability for the standalone dock.

Read Reggie’s statements about these topics below. For the full interview, head on over to TIME here.

On reports of connectivity issues with some Joy-Con…

Reggie Fils-Aimé: First, we’ve seen the inquiries, and we here in the Americas are looking at all the information we can get our hands on. We are in the early days of a system launch, and so for us, we want as much consumer feedback as possible. We are directing consumers to contact us through Nintendo Support for any and all potential questions they may have.

Specifically on Joy-Con syncing, all I can tell you is that we are aware of and have seen some of the reports. We’re asking consumers a lot of questions. That’s why we want to get consumers on our help line, so we can get as much information to understand the situation as possible. And so we are in a fact-finding mode, to really understand the situation and the scenarios. And with that information, we’ll look and see what the next steps are.

On reports of the Switch dock scratching the tablet screen…

Fils-Aimé: Again, this is why we’re encouraging consumers to reach out to us directly. We have done, as you know, literally hundreds of events, starting with our activity back in January, and most recently the various tours that we continue to take the system out on. As soon as I heard of this report, I asked my teams, “Have we seen this in our own experience?” And the candid answer has been no.

So throughout all of those experiences, throughout all the docking and undocking we’ve done, we haven’t seen it. So this is one where if it is happening, we want to understand more as to what the specific situation is. Which is why we want consumers to let us know through our support site.

On availability of the standalone dock for the Switch…

Fils-Aimé: At Nintendo of America, we were the initial market that was pushing for the idea of a second dock. The production quantity is just not ramping up as quickly as we hoped it would. So it’s a pure availability situation. More will be available shortly. But certainly we understand the desire, and it’s something we pushed hard for from a production standpoint.