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Nintendo Switch Concierge

Nintendo has launched a new service aimed at new customers looking for answers. The Nintendo Switch Concierge service is a no-cost program that allows Switch users to schedule one-on-one meetings with Nintendo representatives to ask questions or receive guidance about set-up.

These sessions are scheduled via the Nintendo Switch Concierge internal website and are available as video calls on Microsoft Teams between representatives and users. There is a little set-up required, with users needing to pick a topic they’d like to discuss, a time for the meeting, and filling in some information. This is all put into a chart on the website (pictured below), and then Nintendo will email those with meetings with more details.