Nintendo says "manufacturing variation" resulted in Joy-Con connectivity issues, now fixed at factories - Nintendo Everything

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Nintendo says “manufacturing variation” resulted in Joy-Con connectivity issues, now fixed at factories

Posted on March 22, 2017 by (@NE_Brian) in News, Switch

Nintendo has provided Kotaku with an updated statement about the situation surrounding Joy-Con connectivity issues on Switch.

According to the company, the issues stemmed from a “manufacturing variation”, which caused “wireless interference with a small number of the left Joy-Con.” Nintendo has already addressed things “at the factory level” and says it won’t be a problem moving forward.

Nintendo’s full statement reads:

“There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.

We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.

There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit http://support.nintendo.com.”

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  • NintendoPSXTheSecond

    Figures it was a factory mistake resulting in the few issues that did spawn.

  • Linkavitch Chomofsky

    People freaked out over this yet it was something so small and simple.

    • KnightWonder

      And now it’s fixed.

      • dbizal

        Only for NEW stock out of the factory. We still will have to send our affected Joycons back for repair.

        • KnightWonder

          Yep, it sucks, but no use in whining about it now.

          • dbizal

            Well for some people it means they can only really play in handheld mode.
            I am ok because I bought a Pro Controller so I won’t need to worry for when Nintendo finally reply to my emails about the Joycon issues. However for some people the extra controller is too expensive the Joycons are the only way they can play on the Switch…

          • Indielink

            And the turnaround for the repair is less than a week. And free. All things considered that’s cool.

          • Linkavitch Chomofsky

            It’s a week wait for a minor unfortunate issue. Not a big deal.

          • Lic. Ferrett

            I agree with you that people over reacted but lets be honest, you dont buy something to send it for repairs for a week. If you are paying more for it, thats what happens with early adopters, you want it to be perfect.

    • Tlink7

      Loud minorities are loud, especially on the internet and ESPECIALLY when people get to sh*t all over Nintendo

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      • Ektoras Kalderis

        This

      • ForeVision

        Yup, and the worst thing is, that’s what people tend to pick out, even friends of mine. I’ve told them it’s a small defunct and that mine was just fine. Discussing and disagreeing with Nintendo doing things wrong is one thing, but blowing things out of proportion like this is another.

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    • hi v3.0

      Well it is a huge problem… but things calmed down

      • KnightWonder

        It was an overblown problem.

      • Linkavitch Chomofsky

        It’s a modest inconvenience for a small percentage of people that is being remedied in the most sensible and speedy manner possible.

        • Kenshin0011

          It made games unplayable for those with the issue

          • dbizal

            These guys don’t seem to think that matters… because well… they didn’t have any issues so everyone who did have an issue with it should just be quiet and not be annoyed over a hardware fault.

          • Linkavitch Chomofsky

            An annoyance is fine, but the solution is available, so contact customer service and be done with the childish whining.

          • Usama Notkani

            No it didn’t. Spawnwave had the issues and he played it just fine. It did jot make it unplayable but just a little annoying. Now you can send it back and get a fix in a week. But I feel sorry for those fans like me who live in countries where nintendo does not officially release consoles so they have to order from somewhere else only to find the joycon issue. Those poor souls have no option since relatives are not always going to other countries all the time

          • Kenshin0011

            2 to 3 second delays and non functioning button inputs equals unplayable.

          • Usama Notkani

            more like half a second and button input was never the problem the joysticks were the true problem

          • Kenshin0011

            I have the problem, it’s as I say. Either you don’t have this issue or it’s not as severe as others. Any type of input lag or bugs make gaming unplayable for most people.

  • dbizal

    I contacted Nintendo support about 2 weeks ago now… Not received anything back since.

    • Tlink7

      I hope you get your problem sorted soon <3

      • dbizal

        Cheers buddy!
        Like I said it isn’t really an issue currently for me as I have a Pro Controller an am only playing Zelda. But I feel more sorry for those who only have the Joycons to play with and are having issues with them.

        At least something is getting done though… well… kinda lol.

    • Why you don’t call again? ask the tracking number of your shipping.

      • dbizal

        Oh I meant the email. I checked my Spam and they sent a reply saying they are taking longer to get back to me due to the volume of emails they are getting.

        • Ohh that’s great news! Anyways hope the best for you. Nintendo is a great company believe.

    • Jacob Groves

      Fake!!! You just want secretly bashed on Nintendo.

  • Operative

    So it was widespread enough that they actually had to go fix the issue at the factory level. As someone with those issues, I’m glad I can probably buy a joycon in a few months that shouldn’t have this issue.

    • Tlink7

      ”There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway.”

      So no, it wasn’t widely-spread xD probably like one of the assembly machines did something wrong or whatever

      • Operative

        Them saying it means nothing. The fact is there was an issue at the factory level. Meaning whatever joy con that issue touched caused these problems. Widespread enough that even the reviewers that got the consoles early had issues. It might not be the red ring of death but considering that it was traced back to an actual factory problem and not “well all new tech has some random problems” tells me plenty.

        • Tlink7

          Well seeing as there wasn’t a major outcry about it, the issue probably wasn’t very prevalent. Microsoft was proactively trying to fix their launch console’s debacles, Nintendo would do the same if the synching issues were anywhere near as common

          • Operative

            Well, they are. They’re accepting returns and thankfully fixing them for free. There even admitted it’s an actual problem out of the users control. It wasn’t just interference, it was a defect with the controller. All in all, I’m glad they fixed the issue and are letting users send in their defective units. Because there were plenty.

          • Tlink7

            They’re not going around to fix users’ Switches, recalling units or telling all Switch owners to return their left Joycon. And seeing as it is pretty much impossible to play with just half a controller, I’d say it would be a huge problem if the synching issues were widespread. So the severity of the problem and Nintendo’s reaction simply must mean only a very tiny percent of their new console is affected.
            I am glad Nintendo is fixing it too.

        • AJK

          We have 3 Switches in our house and no issues at all with any of them

          • Operative

            Okay. I’m glad you don’t. I do.

    • Now dock scratch issues….

      • KnightWonder

        Buy a screen protector, problem solved.

        • Why I should spend money because the fault fo someone else? Just say’

      • Operative

        Those are even more unforgivable. Especially since the front of the dock serves no purpose. It’s empty plastic. They should redesign the dock to not have that front panel

        • I guess they don’t want have similar Wii U design tablet dock, remember Nintendo doesnt’t want to know nothing about Wii U. Nintendo have to fix it they cannot afford loose costumers or bad advertising.

  • Justmadeanaccount2

    I haven’t had a single issue with my Switch.

  • Tlink7

    Dat blue joycon… I still want a blue bundle, Nintendoooooooo

    • ForeVision

      Join the grey side dammit, colour is for the living!

      • Tlink7

        My Switch will be grey… but I would have preffered it to be all blue 😀

  • JasonBall

    I hear it’s free and fast… but is there a time limit? Do I have to send it in by a certain date? Because I’m hooked on Zelda right now and want to know if I can wait a week. Plus, can someone please explain the process of sending it in? Do I have to send in the entire unit? Or just the one controller?

    • TanukiTrooper

      It should just be covered by your one year warranty. It was a fault on their end.

    • Tlink7

      I’m sure you’ll get your answer if you contact your local, friendly Nintendo 😛

  • Aline Piroutek

    R.I.P. Brazilian people who bought the Switch. We cannot return joycon to Nintendo fix the errors.

    • Hmmm that’s sucks….vut you can return to the store warranty

  • TruExtent

    So far the only issue I have with my Switch is the logo looking smudged on the back of the tablet. Otherwise, no Joy-Con issues, no scratching, lots of Zelda.

  • Melatelo

    I really don’t think this issue was as wide spread as people made it out to me. I recently went into my local EB games and asked if they had anyone come back with joycon issues. They told me that out of 200 people the only problem was a dead AC adapter. Regardless it’s good that Nintendo can fix the problem pretty easily for anyone that is experiencing it.

  • Dascylus

    And this is why I didn’t buy the Switch at launch, would rather wait and buy a unit straight up after they’ve fixed all of the hardware problems so I don’t have to go through the amazing customer service rollercoaster ride people are on.

    • ForeVision

      It is a problem, and truly annoying for those who happened to have the issue (I can relate having had a dead pixel issue with my New 3DS XL, resulting in sending it back 3 (!) times before finally receiving a good one) but nonetheless, many of them work just fine.

      • Dascylus

        I had something less annoying (but still annoying) when I get my New 3DS XL… had dust trapped under the screen.

  • Locky Mavo

    Hopefully I don’t get a faulty Joy-Con, I’ve got 2 Switch’s on hold from day 1 being picked in a week or so. Missing out on the Splatoon 2 test fire is bad enough!

  • McCaron

    they could have avoided this issue by intensively testing hardware before launch :/

    • Switchling

      It wasn’t a problem with the hardware, read the article.

  • McCaron

    WHAT ABOUT THE DOCK SCRATCHING SCREENS NOW ?

  • Lic. Ferrett

    And this is why I chose not to be an early adopter of consoles.. Same for the Wii U operating system that was extremely slow and with a lack of some of the promised features.