Nintendo of America president Doug Bowser talks Switch Joy-Con drift
Nintendo can’t really seem to escape the problem that is Switch Joy-Con drift. Unfortunately, the controller issue has been present since the system’s early days. It’s led to lawsuits and an apology from president Shutaro Furukawa.
Switch Joy-Con drift was brought up as part of a new interview with Polygon. When asked about the situation, Bowser said:
“First and foremost, we want every consumer to have a great experience with their Nintendo Switch and with the games they play on Nintendo Switch. That’s of utmost importance to us. Our mission is to put smiles on faces. And we want to make sure that happens. If consumers have any issue with our hardware and/or software, we want them to contact us, when we will work through the proper solution to get them up and running as fast as possible.
Specific to the Joy-Cons themselves, we’ve been working very closely with consumers if and when they might have issues, whether it’s a replacement or repair. And then, what I will say, as we look at our repair cycles, we’re always looking at what is being sent in and for what reasons, and understanding that better. And without going into any details, it always gives us an opportunity to make improvements as we go forward.”